Refund policy
Return & Refund Policy
Last Updated: October 25, 2026
At CarNovaro, operated by Novaspine LLC, we want you to be satisfied with your purchase. Please review our return, refund, exchange, and cancellation terms below.
1. ORDER CANCELLATIONS & CHANGES
If you need to cancel your order or change your shipping information, please contact us within 24 hours of placing your order.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
Please contact us at support@carnovaro.com as soon as possible with your order number and requested change.
2. 30-DAY RETURN POLICY
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition
- Include all original parts, accessories, manuals, and components
- Be returned in its original packaging whenever reasonably possible
- Include proof of purchase or your order number
To start a return, please contact support@carnovaro.com before sending the product back.
Do not send a return without contacting us first, as the appropriate return address and instructions may vary depending on the order.
3. 30-DAY SEE-THE-SHINE GUARANTEE (PAINT REVIVAL SERUM)
We want you to try CarNovaro Paint Revival Serum on your own car without worrying about the cost.
If you use it as directed and you're not happy with the result, you can ask for a refund within 30 days of delivery, even if the bottle has been opened. You do not need to send the opened bottle back.
To claim:
- Email support@carnovaro.com within 30 days of delivery with your order number.
- Include a photo of the area before and after you applied the serum, and a photo of the bottle you used.
- Tell us briefly how you applied it.
Once your claim is approved, we refund the price you paid for one bottle to your original payment method. For a multi-bottle pack, that is the pack price divided by the number of bottles in it. Unopened bottles from the same order can be returned under our standard 30-day return policy above.
Please note:
- The guarantee covers sound factory paint and clear coat used as directed. It does not cover peeling or failing clear coat, rust, deep scratches through the paint, or surfaces the product is not made for.
- One guarantee claim per customer and household.
- Free gifts included with an order, such as the Scratch & Applicator Kit, are not refundable and do not need to be returned.
- The guarantee applies to Paint Revival Serum bought on carnovaro.com.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, missing components, or different from what you ordered, contact us as soon as possible at support@carnovaro.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the product and problem
- A photo of the shipping package and label when relevant
After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy, depending on the circumstances.
For an error caused by us or a confirmed defective product, you will not be charged a restocking fee.
5. REFUNDS
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return results from an error on our part, a defective product, or otherwise required by applicable law.
6. RETURN SHIPPING
For standard returns due to reasons such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.
For confirmed defective, damaged, or incorrect products caused by our error, we will provide appropriate return instructions and cover reasonable return shipping costs when a return is required.
We strongly recommend using a trackable shipping service when returning a product. CarNovaro is not responsible for return packages that are lost before reaching the designated return location.
7. EXCHANGES
If you would like to exchange an eligible product, please contact us at support@carnovaro.com.
Exchange requests are subject to product availability.
In some situations, the fastest way to receive another product may be to return the original item for a refund and place a new order.
8. NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
- Gift cards
- Products that have been used, installed, modified, or damaged after delivery
- Products missing essential parts or components for reasons unrelated to our error
- Items specifically identified as final sale or non-returnable before purchase
- Other products that cannot be returned for health, safety, or legal reasons
If you are unsure whether your product is eligible, please contact us before returning it.
9. LATE OR MISSING REFUNDS
If we have confirmed that your refund was issued but you have not received it:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still cannot locate your refund, contact us at support@carnovaro.com.
10. LOST OR SIGNIFICANTLY DELAYED ORDERS
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.
If a shipment is confirmed lost or otherwise qualifies for a remedy under our shipping terms or applicable law, we will work with you to provide an appropriate resolution.
11. HOW TO REQUEST A RETURN OR REFUND
Before returning any item, contact:
Email: support@carnovaro.com
Phone: +1 (475) 454-1180
Please provide your order number and reason for the return.
Once your request has been reviewed, we will provide the applicable return instructions and return destination.
Please do not automatically mail returns to our business address without receiving return instructions from us first.
12. CONTACT INFORMATION
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact:
CarNovaro
Operated by Novaspine LLC
Business Address:
1001 S Main St
Kalispell, MT 59901
United States
Email: support@carnovaro.com
Phone: +1 (475) 454-1180
