Order Cancellation & Modification Policy

Last Updated: October 2, 2026

At CarNovaro, operated by Novaspine LLC, we understand that you may occasionally need to cancel an order or make changes after placing it.

1. CANCELLATIONS & MODIFICATIONS

Orders may be cancelled or modified within 24 hours of being placed.

To request a cancellation or modification, please contact us at:

Email: support@carnovaro.com

Please include:

• Your order number
• Your full name
• The change you would like to make

We will review your request and confirm whether the cancellation or modification can be completed.

2. AFTER THE 24-HOUR PERIOD

After 24 hours, your order may have already entered processing or fulfillment. At this stage, we cannot guarantee that cancellations or modifications will be possible.

If your order has already been shipped, it cannot be cancelled. You may instead request a return after receiving the order in accordance with our Return & Refund Policy.

3. SHIPPING ADDRESS CHANGES

Please carefully review your shipping information before completing your purchase.

If you need to correct or change your shipping address, contact us within 24 hours of placing your order.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.

4. REFUNDS FOR CANCELLED ORDERS

If your cancellation request is approved before the order has been processed or shipped, any applicable refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

5. CONTACT US

For cancellation or modification requests, please contact:

CarNovaro
Operated by Novaspine LLC

Email: support@carnovaro.com
Phone: +1 (475) 454-1180

Business Address:
1001 S Main St
Kalispell, MT 59901
United States

By placing an order with CarNovaro, you acknowledge and agree to this Order Cancellation & Modification Policy.