Privacy Policy

Last Updated: October 2, 2026

This Privacy Policy describes how CarNovaro, operated by Novaspine LLC (“CarNovaro,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our store, or otherwise communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

When you visit our store, place an order, contact us, or otherwise use our services, we may collect personal information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• IP address
• Browser and device information
• Information you provide when contacting customer support

We may also automatically collect certain information about how you interact with our website, including pages viewed, referring websites, device information, and other usage information.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfill your orders
• Process payments and transactions
• Arrange shipping and delivery
• Provide order confirmations and updates
• Process returns, refunds, and other customer requests
• Provide customer support
• Maintain and improve our website and services
• Detect and prevent fraud, abuse, and security threats
• Comply with applicable legal obligations
• Send marketing communications when permitted by applicable law and according to your preferences

We may also use information to better understand how customers use our store and to improve our products, services, and customer experience.

SECTION 3 – CONSENT AND MARKETING COMMUNICATIONS

When you provide personal information to complete a transaction, place an order, arrange delivery, request a return, or contact us, we use that information as necessary to provide the requested service.

Where required by law, we will obtain your consent before using your information for certain additional purposes.

If you have opted in to receive promotional emails or other marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:

Email: support@carnovaro.com

Please note that even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your orders, account, transactions, or customer service requests.

SECTION 4 – SHOPIFY

Our store is hosted through Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Shopify may collect and process personal information when you visit our store or make a purchase. Your information may be processed and stored through Shopify's infrastructure and its service providers.

For additional information about how Shopify handles personal information, please review the Shopify Privacy Policy.

SECTION 5 – PAYMENTS

Payments made through our store may be processed by Shopify and/or third-party payment providers.

Payment providers may collect and process information necessary to complete your transaction, such as payment card information, billing information, and transaction details.

Payment information is handled in accordance with applicable security requirements, including relevant Payment Card Industry Data Security Standard (PCI DSS) requirements where applicable.

We encourage you to review the privacy policies of the applicable payment providers for additional information about their data practices.

SECTION 6 – HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services, including:

• Shopify and e-commerce service providers
• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Advertising and marketing service providers
• Fraud prevention and security providers
• IT and website service providers
• Professional advisers and other business service providers

These providers may process information according to their own privacy policies and applicable laws.

We may also disclose information where required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

If Novaspine LLC or CarNovaro is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

Our website and the services that support it may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember your preferences and shopping cart
• Understand website traffic and usage
• Improve website performance
• Measure marketing effectiveness
• Help provide relevant advertising where permitted

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of our website.

Shopify also provides information about cookies used on Shopify-powered stores through the Shopify Cookie Policy.

SECTION 8 – ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure and improve our advertising.

Depending on the services enabled on our store, these providers may collect information such as your device information, IP address, browsing activity, interactions with our website, and advertising interactions.

Where required by applicable law, we provide appropriate choices regarding the use of information for advertising or similar purposes.

SECTION 9 – DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

SECTION 10 – DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The applicable retention period may vary depending on the type of information and the purpose for which it was collected.

SECTION 11 – INTERNATIONAL DATA TRANSFERS

Our service providers may process or store personal information in countries other than the country where you live.

As a result, your information may be subject to the laws of jurisdictions outside your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

SECTION 12 – THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Once you leave our website or interact with a third-party service, that third party's privacy practices may apply. We are not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review their privacy policies before providing personal information.

SECTION 13 – CHILDREN'S PRIVACY

Our products and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the request and take appropriate action.

SECTION 14 – YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how personal information is used or disclosed
• Opt out of certain marketing communications
• Exercise other privacy rights provided under applicable law

Certain rights may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact us at support@carnovaro.com.

We may need to verify your identity before processing certain requests.

SECTION 15 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page. Material changes may also be communicated in another manner where required by applicable law.

SECTION 16 – CONTACT INFORMATION

If you have questions about this Privacy Policy, would like additional information about our privacy practices, or wish to submit a privacy-related request, please contact us:

CarNovaro
Operated by Novaspine LLC

Address:
1001 S Main St
Kalispell, MT 59901
United States

Email: support@carnovaro.com
Phone: +1 (475) 454-1180